Copyright: transcript Verlag 2014-2017
The EU Commission's Online Dispute Resolution ("ODR") Platform can be accessed via the link: http://ec.europa.eu/consumers/odr. The ODR platform is a web-based platform that is specifically designed to help consumers who have bought goods or services online and subsequently have a problem with that online purchase. It allows consumers to submit their contractual dispute and conduct the ODR procedure online and in any of the 23 official languages of the European Union. Our e-mail address is firstname.lastname@example.org. We are participating in a dispute resolution procedure organized by a consumer arbitration service. The arbitration service in charge is the „Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V.“, Straßburger Straße 8, 77694 Kehl am Rhein, Germany (www.verbraucher-schlichter.de).
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